Victorian Energy Upgrade Program

The Victorian Energy Upgrades (VEU) program enables Authorized Providers, such as Advanced One, to offer incentives to households and businesses in Victoria for upgrading to energy-efficient air conditioning systems. When individuals or companies choose to install or improve their air conditioning systems through Advanced One, they become eligible for rebates aimed at enhancing the energy efficiency of their units.

Upgrade options under the VEU scheme include replacing gas heaters with reverse cycle air conditioners, optimizing existing systems for better energy performance, and switching to more efficient split system air conditioners.

As an Authorised Provider, Advanced One is equipped to conduct all necessary pre-installation checks and post-installation audits to ensure customers receive the maximum available savings when upgrading their heating or cooling systems. Rebate amounts vary depending on factors such as the type of air conditioner being replaced, and the type of replacement being installed. It’s important to note that individuals or businesses not working with an Authorized Provider like Advanced One may miss out on the full rebate benefits of the VEU program. For further details, interested parties can reach out to Advanced One to obtain a quote.

The rebate amount varies based on the type of heating or cooling system being replaced and the choice of the replacement system. Advanced One can assist you in selecting the most energy-efficient product that offers the greatest return. The rebate is deducted from the total installation cost, ensuring you receive the maximum benefit.

All households in Victoria are entitled to receive rebates through the Victorian Energy Upgrade (VEU) program, regardless of their income level. There are no specific income criteria to meet. However, to qualify for the rebate, the property must be older than 2 years, and individuals must install a new energy efficient heating or cooling system or must be upgrading an existing heating or cooling system to a more energy efficient alternative. 

At present, only one upgrade per household is permissible through Advanced One and the Victorian Energy Upgrade (VEU) program.

Advanced One is recognized as an Authorized Provider of the VEU. Registered with the Essential Services Commission, Advanced One is authorized to supply, install, and upgrade heating and cooling systems under the VEU program. Through the rigorous application, direct registration, and ongoing quality control and auditing procedures, only Authorized Providers like Advanced One can offer the full rebate directly to their clients and customers.

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DEFINITIONS

 Accepted Invoice: An invoice that has been accepted by the customer, as described in clause (6).

Advertisement: An advertisement by Advanced One, which may appear in a selected store from time to time, for the installation of various appliances referred to in the advertisement for a relevant indicative price.

Advanced One or our or us or we: Advanced One Pty Ltd ACN 161 859 552 ABN 62 161 589 552 trading as Advanced One Air Conditioning and Electrical Services with Arctick Licence No. AU37346, REC Registration Number 28462 licensed under the Electrical Safety Act 1998, Vic.

Booking: An offer made by the customer in response to an invitation to treat by Advanced One in the advertisement for Advanced One to inspect the premises, including the proposed installation site, and provide installation services to the customer in consideration for the customer paying the indicative price to Advanced One subject to these terms.

Building Act: The building act that relates to the state of installation. Building Act 1993 (VIC).

CC Act: Competition and Consumer Act 2010 (Cth), which governs competition and consumer protection in Australia.

CC Act Implied Term: In respect of the supply of installation services by Advanced One to the customer, any term, condition, consumer guarantee, or warranty implied by or arising under the CC Act in relation to that sale or supply of those installation services, or otherwise implied by any similar written or unwritten law of any state or territory of Australia.

Failure to Pay: Failure by the customer to make full and timely payment for the installation services provided by Advanced One, as outlined in these terms and conditions, including any amounts due on the day of installation, or as otherwise specified in the agreement between the parties.

Indicative Price: An indicative price appearing in the advertisement for installation of a relevant selected appliance.

Installation Date: A date agreed between the customer and Advanced One for the provision of the installation services.

Installation Site: The location on the premises where the selected appliance is to be installed pursuant to the installation services.

Installation Services: Installation services Advanced One provides to the customer in relation to installing the selected appliance as set out in an invoice or accepted invoice.

Invoice: An invoice provided by Advanced One to the customer to provide installation services to the customer.

Parties: Advanced One and the customer, and party means any one of them.

Premises: The premises where the installation services are to be provided as specified in an invoice or accepted invoice.

Selected Appliance: A cooking appliance.

Selected Store: A Harvey Norman, Domayne, or Joyce Mayne store operated by an independent franchisee located in Australia.

Service Fee: The amount set out in the invoice or accepted invoice for the installation services, as varied from time to time in accordance with these terms or otherwise in writing by the customer and Advanced One.

Terms: These standard terms and conditions and include any invoice or accepted invoice.

Website: www.advancedone.com.au

You or your: The person or entity who makes a booking with Advanced One.

Your Offer: An offer made by the customer for Advanced One to provide installation services, subject to these terms, by providing an invoice for the relevant indicative price payable by the customer in accordance with these terms.

Your Selected Appliance: The selected appliance provided by Advanced One for installation, as discussed and agreed upon between Advanced One and the customer, regardless of the supplier, model, or make.

VEU: Victorian Energy Upgrades, a program administered by the Victorian government to reduce greenhouse gas emissions by providing incentives for energy efficiency measures, including appliance upgrades.

7 Days: A period of seven (7) consecutive calendar days, commencing from the date of issuance of the quote or as otherwise specified.

CONDITIONS PRECEDENT

(2) If you make a booking with advanced one, then advanced one will inspect the premises on the day of installation, including the installation site, to assess, in the sole discretion of advanced one. If any of the following conditions are not satisfied, the work cannot proceed: health and safety concerns that pose risks to our installers or others, including the presence of asbestos, which is beyond the scope of our practice; disagreement on pricing; or the presence of an abusive or aggressive customer.

YOUR OFFER

(3) If each of the conditions precedent are satisfied, then advanced one may, in its sole discretion, elect to accept your offer in your booking for advanced one to provide installation services to you in consideration for you paying the relevant indicative price to advanced one subject to these terms (your offer) by providing you with an invoice for the relevant indicative price which will be payable by you in accordance with these terms. The agreement formed by advanced one accepting your offer will be deemed to incorporate these terms and the invoice. You will sign the invoice at that time.
(4) If advanced one elects not to accept your offer, then:
(a) Advanced one has no obligation to provide any installation services to you.
(b) You have no right to require advanced one to provide the installation services to you; and
(c) Advanced one will promptly return to you any deposit paid by you to advanced one.
(5) The indicative price:
(a) “Like for like” changeover of the listed appliances only- not new installations or any modifications- additional cost will be charged.
(b) Existing supply circuits must meet current regulations, including correct size cable, existing functional switch adjacent to appliance and protection by safety switch- or additional costs will be charges.
(c) New appliances must fit the existing cabinetry- size or additional costs will be charged.
(d) Additional cost will be charged for pickup of appliance from the selected store where goods purchased.
(6) If any of the condition’s precedent are not satisfied, then advanced one may, in its sole discretion offer to provide you with a cost to provide any material or labour (or both) not covered by the indicative price (extra services), to carry out the installation services (extra cost). That extra cost will be included in an invoice in addition to the relevant indicative price and may be accepted by you by signing the invoice. If you sign that invoice (accepted invoice), the agreement formed by you signing that invoice accepting will be deemed to incorporate these terms and the accepted invoice.

PRICE AND PAYMENT

(7) All prices stated in invoices or accepted invoices include GST. Please be advised that the pricing outlined pertains solely to domestic installations. For commercial installations, pricing may be subject to adjustment following assessment by our technicians.

(8) If you decide not to proceed with the quotation, both the $100 cost of the quotation and any associated discount will not be refunded to you.
(9) We offer VEU (Victorian Energy Upgrades) discounts to eligible customers. The VEU discount is calculated based on the particulars of each installation, taking into account factors such as the type of unit, its size, location, and any additional requirements specific to the property. This discount is applied to the total invoice amount, reducing the overall cost for the customer. Our team assesses each installation individually to determine the applicable discount, ensuring fair and accurate pricing tailored to the unique needs of each customer.

(10) All costs related to the installation, including any unforeseen expenses not covered in the original quote, must be settled on the installation date. It is imperative that all outstanding balances, comprising the initial payment and any extra fees, are cleared either before or on the scheduled installation date. Adhering to these payment terms guarantees the prompt and seamless completion of the installation. Failure to comply may lead to delays or cancellation of the service.

FAILURE TO PAY

(11) Payment Deadline: Payment must be made at the latest on the day of installation. Any payments made later, unless agreed upon through a formal arrangement between Advanced One and the customer, shall be considered a breach of contract.
(12) Debt Collection: eCollect and its servants or agents will be our exclusive agent for the purpose of collecting one or more debts listed or to be listed on the eCollect database (“the Debts”) and is engaged to perform all acts necessary to recover the Debts including instructing our associated legal firm E C Legal to send demand letters on our behalf.
(13) Cost Responsibility: All costs associated with the debt recovery process, including legal fees, shall be the responsibility of the customer.

SUBCONTRACTING

(14) You acknowledge that Advanced One may in its sole discretion sub-contract the performance of all or any part of the Installation Services to third parties.

WHAT YOU MUST DO

(15) You must:
(a) Before the installation date, advise advanced one if you suspect or are aware that the premises contains asbestos.
(b) On the installation date, provide advanced one with necessary and reasonable access to the premises and your selected air conditioning unit to allow advanced one to carry out the installation services.
(c) At your sole cost and expense, ensure that any plumbing, electrical or carpentry works required to be carried out in order for advanced one to perform the installation services have been carried out prior to the installation date.
(d) Ensure that the premises:
(i) Are safe and easily accessible by advanced one;
(ii) Are cleared and free of any obstacles or obstructions that may impede or delay the provision of installation services;
(iii) Has the necessary electrical supply connected to the point of installation at the installation site; and
(iv) Are free from any hazardous materials or substances;
(e) Be on the premises on the installation date while the installation services are being provided in case advanced one requires any instructions from you in relation to the installation services; and
(f) Ensure that immediately prior to advanced one undertaking the installation services:
(i) You own your selected air conditioning unit free from all encumbrances; and
(ii) Your selected air conditioning unit is new and unused and still contained in its original packaging.

(g) Upon receiving the installation quote, the customer will also receive a customer contract agreement outlining the terms and conditions of the installation service. The customer is required to review, sign, and return the contract within seven (7) days of receipt to proceed with their installation. Failure to return the signed contract within the specified timeframe may result in the cancellation of the job.

(16) If you are in breach of one or more of the obligations specified in clause ten (10), then advanced one may in its sole discretion:
(a) Suspend indefinitely, or delay the provision of all or any installation services until you rectify the breach at no cost or liability to advanced one; and/or
(b) Require that you pay, and you must pay, advanced one any additional fees, charges, disbursements, and out-of-pocket expenses incurred by advanced one as a result of the breach.
(17) After the provision of Installation Services, you must ensure that Your Selected Air Conditioning Unit is maintained, serviced, and used in accordance with the specifications provided by the manufacturer of Your Selected Unit.

CHANGES, CANCELLATIONS AND RESCHEDULING

(18) You must provide at least 48 hours’ notice prior to the Installation Date to change, cancel, or reschedule the Installation Date. If you do not provide the required notice, or if you are not on the Premises on the Installation Date at the time booked in for the Installation Services, then Advanced One may in its sole discretion charge you a cancellation or rescheduling fee of $99.

VEU BOOKING PROCEDURE

(19) All jobs relating to VEU (Victorian Energy Upgrades) must be initially booked in as a quote, with a standard cost of $100. Customers interested in VEU-related services must undergo this quote process. Upon the day of the quote, our technician will discuss the specifics of the installation of the unit(s) with the customer. If the customer chooses to proceed with the quote for supply and installation as provided by us, the full amount quoted must be paid before selecting an installation date. It is imperative to emphasize that the quoted amount is final. Any changes requested on the day of installation can result in the cancellation of the installation service, and supply of the unit(s), you may incur a partial refund. This partial refund will cover a call-out fee, compensating for the technician’s time, as well as a restocking fee.

Additionally, please note that a VEU discount, which deducts a specified dollar figure from the cost of the invoice, will be applied to all bookings that have undergone the quote process, in addition to the $100.00 deduction from the cost of the quotation. The quote provided for VEU-related services remains valid for a period of 7 days from the date of issuance. However, if you choose not to proceed with the installation, the $100.00 cost of the quote, as well as any applied deductions, will not be refunded to you. If the customer decides to proceed with the installation beyond this validity period, Advanced One reserves the right to review and adjust the quoted price based on any changes in costs or circumstances.

WHAT ADVANCED ONE WILL DO

(20) Advanced One will:
(a) provide any Installation Services:
(i) in accordance with these Terms and the terms set out in any Invoice or Accepted Invoice;
(ii) with all due skill and care to the best of its knowledge and expertise;
(iii) in a proper and workmanlike manner; and
(iv) in accordance with any relevant legal and regulatory requirements;
(b) use materials, equipment, workmanship and methods that are suitable for the purposes of providing the Installation Services.
(21) Advanced One will use its best endeavours to provide the Installation Services in a timely manner, however Advanced One will not be liable for any delay in providing Installation Services if such delay is caused by circumstances beyond the reasonable control of Advanced One.
(22)  You acknowledge that Advanced One will supply and install the energy efficient product under VEU program as a complete package. 

LIMITATION OF LIABILITY

(23) Advanced One acknowledges that the CC Act and similar State and Territory legislation confer certain rights and remedies on you in relation to the supply by Advanced One to you of Installation Services, pursuant to these Terms, or otherwise, which cannot be excluded, restricted or modified by agreement (Non-Excludable Rights). Advanced One does not exclude any Non-Excludable Rights but does exclude all other terms, conditions, guarantees and warranties implied by the written or unwritten law in relation to any sale or supply by Advanced One to you of Installation Services.
(24) Subject to law, Advanced One makes no representation and gives no warranty in relation to any supply of Installation Services by Advanced One to you.
(25) To the extent that the building act) applies to any of the installation services performed pursuant to these terms (relevant installation services), the relevant installation services will comply with:
(a) The building code of Australia (including any regulation or other instrument made under that act); and
(b) All other relevant codes, standards, and specifications that the work is required to comply with under any law; and
(c) The conditions of any relevant development consent or complying development certificate

(26) You acknowledge that you have not relied upon any representation or warranty made by or on behalf of Advanced One in relation to any sale or supply of Installation Services pursuant to these Terms, and will not rely upon any representation or warranty made by or on behalf of Advanced One in relation to any future sale or supply of Installation Services by Advanced One to you, which is not expressly agreed in writing by Advanced One prior to the sale or supply of the Installation Services, subject in all respects to the written law.
(27) To the extent permitted by law, in respect of each sale or supply of Installation Services by Advanced One to you:
(a) each CC Act Implied Term is expressly excluded; and
(b) the liability of Advanced One is limited to the cost of resupplying the Installation Services.
(28) Advanced One will not be liable to you for a failure to comply with clause (21) above, if the failure relates solely to:
(a) a design or specification prepared by or on behalf of the owner of the Premises (but not by or on behalf of Advanced One); or
(b) a design or specification required by the owner of the Premises, if Advanced One has advised the owner of the Premises in writing that the design or specification contravenes clause (21) above.
(26) No Party shall have any liability to the other Party, or any person claiming through or under the other Party, for indirect or consequential loss, including lost revenues, lost profits, lost business, lost goodwill or anticipated savings, incidental, indirect, consequential, special, economic or punitive damages whether arising from or in connection with any breach of contract, negligence or any other cause of action in connection with or relating to these Terms or the Installation Services.

PRIVACY

(29) The Advanced One Privacy Policy specifies how we will handle your ‘Personal Information’ (as defined in the Privacy Act 1988 (Cth) (Privacy Act) and other information required to be disclosed to you under the Privacy Act. Please read this policy which can be accessed on the Website. You consent to the collection and use of Personal Information by Advanced One in order to enable Advanced One to carry on its business, including disclosing Personal Information about you to its subcontractors in relation to providing the Installation Services.

GENERAL

(30) These Terms are subject to change at any time without prior notice, and such changes shall be effective without the need for a written agreement signed by the Parties.

(31) If the whole or any part of a provision of these Terms is void, unenforceable or illegal in a jurisdiction, it is severed for that jurisdiction. The remainder of these Terms shall have full force and effect and the validity or enforceability of that remainder in any other jurisdiction is not affected.
(32) These Terms shall be governed by and construed in accordance with the laws for the time being in force in the State of New South Wales and you and Advanced One agree to submit to the exclusive jurisdiction of the courts and tribunals of that State.
(33) If a Party elects not to exercise any of its rights arising as a result of any breach of these Terms, any such election shall not constitute a waiver of any rights of that Party relating to any other breach or any subsequent breach.
(34) You may not assign, transfer, or novate its rights, interests or obligations under these Terms, without the prior written consent of Advanced One, which may be refused in the sole discretion of Advanced One. Advanced One may, in its sole direction, assign, transfer, or novate its rights, interests and obligations under these Terms to a third party which is a related party of Advanced One or is a purchaser in connection with the sale of all or part of the business by Advanced One without obtaining your consent.